Paramo Customer Insight

Know which customers need you this week.

See which accounts need you this week, what is at risk, who is ready to buy more, and get the email drafted.

Sample data

Weekly account priorities

Account A 42 / 100: 37% of seats active. Renews in 35 days.
Account B 61 / 100: Main contact inactive for 41 days.
Account C 94 / 100: 98% of seats used. Near the seat limit.

From a usage export to your next customer email

Built for solo CSMs, account managers, and small SaaS customer success teams, especially teams managing franchises or other multi-location customers.

1. Upload a CSV
Start with your product usage export.
2. Review your priorities
See which accounts need attention first and what triggered each flag.
3. Open an account
Read the briefing and personalize the draft email before sending.

What you get

Account health scores

A 0–100 score combines seat usage, feature adoption, login trends, and how long the main contact has been inactive.

Risk and expansion signals

Spot weak adoption ahead of renewal and accounts nearing their seat limit.

Portfolio summary

See recurring revenue at risk, revenue tied to expansion signals, average health, and the healthy, watch, and at-risk breakdown.

Briefings and draft emails

Claude drafts an account summary, risks, opportunities, three next steps for the week, and a customer email.

Saved reports

Each upload creates a saved report. Log in to revisit past reports or export them as CSVs.

Planned API integrations

We plan to add API connections to CRM systems, product usage data sources, QuickBooks Online, and ERP systems. Today, Customer Insight uses CSV uploads.

Request early access

Free to try, pricing coming soon.